Frequently Asked Questions
Everything you need to know about your BTS Official Store experience.
Are the products in the store official merchandise?
Yes, all items sold on our platform are 100% official licensed products sourced directly from authorized distributors and manufacturers.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, depending on your location and local customs processing times.
What is your return policy for damaged items?
If you receive a damaged or defective item, please contact our support team within 7 days of delivery with photo evidence to initiate a replacement or full refund.
Can I track my order after it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a secure checkout.
Will I have to pay customs or import duties?
Customs fees and import duties are determined by your local government and are the responsibility of the recipient. These fees are not included in our shipping costs.